Terms & Conditions

APARTMENTS

LUXURY SERVICES

SELECTIONS

MAP

QUICK SEARCH

USEFUL INFO

Terms & Conditions

1. General
2. Booking
3. Method of payment
4. Arrival & Departure
5. Nr. of people
6. Cancellation
7. Security Deposit
8. The Property
9. Cancellation by Property Solutions or the Property Owner
10. Liability of Property Solutions & the Property Owner
11. Important Information for all Holiday-makers
12. Law & Jurisdiction

  Printable Version

Terms & Conditions

» 1. General

Truly Venice is owned by Property Solutions GmbH, a Swiss based company that operates as agent for property owners wishing to lease their apartments for short and long term stays. Property Solutions GmbH, in this agreement acts in the name and on behalf of the owner of the selected apartment ('Property Owner').

Booking acceptance is subject to the availability of the selected apartment and payment of the Rental Deposit. Only certain apartments may be rented for one night only, with the exception of weekends. The Rental Fee for the relevant apartment and length of stay is available from the website.

Stays of 1 to 13 nights
The Rental Fee is inclusive of all utilities such as electricity, gas, water, heating and air-conditioning (if applicable) unless differently specified in the apartment description. The Rental Fee is inclusive of one set of clean sheets and towels per week per person and post stay cleaning costs.

Stays of 14 or more nights
All utilities such as electricity, gas, water, heating and air-conditioning (if applicable) are to be paid separately either in cash or by credit card debit at the end of your stay. The Rental Fee is inclusive of one set of clean sheets and towels per week per person and post stay cleaning costs.

Additional cleaning services, sheets & towels may be available upon your request, the cost of which is to be paid separately at the end of your stay.

When you book with Property Solutions you agree to the booking conditions outlined here. Please ensure that you have read the booking conditions carefully to avoid any inconvenience.

^ top ^

» 2. Booking

There are two alternative methods of placing a booking on our website, depending on the apartment chosen: Instant Booking (book now) and Request Availability.

Instant booking: once you have inserted your planned arrival and departure dates on our website you will immediately receive confirmation as of whether the apartment is available for the dates that you have requested. If the apartment is available you may proceed with your booking using the Booking Form provided online.

Request availability: After placing an availability request on our website, you will receive an e-mail from one of our staff within maximum 2 working days as to the availability of the chosen apartment. Once you have received written confirmation of availability by e-mail from us, you may proceed with your booking using the Booking Form sent to you.


Rental Fee
A Rental Deposit equal to 40% of the Rental Fee must be paid when completing the Booking Form.

The Balance (60%) of the Rental Fee must be received no later than 4 weeks prior to your stated arrival. In certain cases you may pay the Balance in cash at arrival. Please follow the instructions provided on the Booking Form.

If you make a booking within less then 4 weeks prior to your stated arrival, the entire Rental Fee (or a copy of the bank's receipt of the payment in the case of bank transfer) must be received within 2 working days of your receipt of written confirmation of availability, unless otherwise stated on the booking form.


Confirmation of booking
As soon as the Rental Deposit (or Rental Fee) has been received, you will receive written confirmation of your booking, either by email from the online booking system, or by email or fax from one of our staff.

Your booking will be treated as cancelled if the entire Rental Fee has not been received by the due date and a cancellation fee will be charged in accordance with Condition 6.

Please check to ensure that all details on the Booking Form are correct. In case of error due to your negligence or various changes to the booking you have requested, we reserve the right to charge an amendment fee of €10 per booking to cover administration costs.

Property Solutions reserves the right to refuse a booking without explanation. Bookings cannot be accepted from persons under 18 years of age at the time of booking.

^ top ^

» 3. Method of payment

You may choose to pay either by:

1. credit card (Visa or MasterCard),

2. or through bank transfer in favour of Property Solutions GmbH (Beneficiary)

For payments in Euro:
Beneficiary: Property Solutions Gmbh
Beneficiary address: Waldeckweg 17, 4105 Biel-Benken, Switzerland
Bank name: Basellandschaftliche Kantonalbank
Bank Address: Rheinstrasse 7, 4410 Liestal, Switzerland
Swift Code: BLKB CH22
IBAN: CH85 0076 9016 2271 5740 4
Clearing nr.: 769
Reason for payment to be stated: Your Booking Number (stated on the booking form)

For payments in Swiss francs:
Beneficiary: Property Solutions Gmbh
Beneficiary address: Waldeckweg 17, 4105 Biel-Benken, Switzerland
Bank name: Basellandschaftliche Kantonalbank
Bank Address: Rheinstrasse 7, 4410 Liestal, Switzerland
Swift Code BLKB CH22
IBAN: CH20 0076 9016 2271 5731 3
Clearing number: 769

Please note that all payments made by bank transfer will be charged an additional €15 fee to cover bank charges related to the receipt and/or refund of your money.

Please send us the bank's receipt of the payment either via e-mail:
info@truly-venice.com or fax 0041 860 614 11 00 22

^ top ^

» 4. Arrival & Departure

Apartments may be accessed between 14.00 and 21.00 on the day of arrival and must be vacated by 10.00 on the day of departure.

You are required to inform us of your arrival details (flight/train number, airline company, city of departure and landing time) no later than 4 days prior to your arrival so that we may recommend the best means of transport for you to reach the vaporetto (Venetian ferry) stop closest to your apartment and arrange the handover of the apartment key.

It may be possible to arrange for early arrival at your apartment upon request prior to your arrival, subject to availability. If you intend to arrive after 20.00, we reserve the right to charge a € 50 late arrival fee, to conduct the handover of the apartment.

On request, we can arrange your transport from Venice airport (Marco Polo), the railway station (Ferrovia Santa Lucia) or main bus station and car park at Roma Square (Piazzale Roma) to and from your apartment, with pre-booked water taxis, subject to availability.

^ top ^

» 5. Nr. of people

When completing the Booking Form, you will be required to provide the details of all persons who will be staying at the apartment for all or part of the rental period. Please be aware that babies must be inserted on the Booking Form as well. Bay cot requests will be charged €50 to be paid at arrival. The maximum number of people staying in the apartment must not exceed the number stated in the relevant property description without prior written agreement. We reserve the right to charge an additional fee, to refuse, revoke or cancel your booking at any time, if persons other than those stated in the Booking Form stay at the apartment.

You agree to keep noise levels to minimum between the hours of 13.00 to 15.00 and 23.00 to 8.00 and consider other residents of the apartment building. Further, please note that we, the Property Owner or one of his/her representatives, reserve the right to access the apartment, by appointment, at any reasonable time for maintenance or inspection purposes. In such an instance you will be contacted in advance, unless it is an emergency.

^ top ^

» 6. Cancellation

If you wish to cancel your booking you are required to notify us in writing (by email or fax) prior to your arrival. The relevant addresses can be found on the Contact section of our website. The cancellation will be effective upon our receipt of your written notification. You (the Tenant) may withdraw from the lease obligation under the following conditions: In case of cancellation 4 weeks or less prior to arrival, the Tenant owes the full amount of the rent. In the case of cancellation 4-8 weeks prior to arrival, the Tenant forfeits the deposit. In case of cancellation more than 8 weeks prior to arrival, no cancellation fee will be charged.

^ top ^

» 7. Security Deposit

You will be required to pay a security deposit to cover costs related to any loss, theft or damage to the apartment or its contents, caused by you or your guests or visitors during the period of your stay ('Security Deposit').

You are required pay the Security Deposit, €400 per apartment unless otherwise stated, in cash (Euro) at arrival. The apartment keys will not be provided and access to the apartment will be denied if the Security Deposit is not paid as specified above. The Security Deposit will only be refunded upon departure once the inspection of the apartment has been completed.

Alternatively, if you wish to pay the Security Deposit by credit card, you may do so by signing the relevant security deposit payment form on arrival. The Security Deposit will not be debited on your card unless the apartment suffers any loss, damage or theft during your stay.

You must inform Property Solutions as soon as possible in the event of any loss, theft or damage to the apartment or its contents during your stay. You will be liable to pay reasonable compensation for the loss, theft or damage, to be determined by Property Solutions. We reserve the right to deduct from the refund of the Security Deposit the calculated value of the loss, theft or damage, as well as the cost of any services that you request which are not covered by the Rental Fee. If the value of the loss, theft or damage exceeds the value of the Security Deposit, we will be entitled to charge the balance to your credit card, or you will be required to pay the balance by bank transfer within 7 days of your receipt of our written notification. You will receive written confirmation (by email or fax) from us of any such charges no later than 7 days of your departure.

In the event that any keys to the apartment are lost by you, your guests or visitors during your stay, or if you fail to return them at the end of your stay, we are entitled to deduct a fee of €80 from the refund of your Security Deposit and we will arrange for a replacement as soon as possible. In the event of you being locked out because of forgetting the keys inside the apartment we reserve the right to charge €50 to arrange the apartment to be opened. In the event that the guest requires the presence of our staff during their stay for a reason that Property Solutions may consider unimportant, they will be debited €40 every time.

^ top ^

» 8. The Property

The Property Owner reserves the right to alter furniture, internal fittings or amenities in the apartment without prior notice. Although we make every effort to update the pictures advertised, we cannot take responsibility for minor differences between the illustration, text or photograph and the actual property. If substantial changes are made to essential parts of the apartment, we will inform you as soon as possible.

It is your responsibility to keep the apartment and all furniture, internal fittings and amenities in the same condition as they were upon your arrival. You must leave the apartment reasonably clean and orderly upon your departure. Property Solutions reserves the right to charge an additional €50 cleaning fee in cases where apartments are extraordinarily dirty and require substantial cleaning upon your departure.

In the unlikely event that you should encounter any technical problems or you are unsatisfied with the cleanliness of the apartment upon arrival, please contact us immediately to ensure that necessary arrangements may be made as soon as possible. Any complaints must be addressed to Property Solutions in writing (by email or fax) at the beginning of your stay. No refunds or compensation will be paid in respect of complaints addressed to us after the end of your stay or if you fail to contact us immediately upon choosing to vacate the apartment during your stay.

Sub-leasing of the apartment is prohibited. Pets are not permitted in the apartment, unless expressly agreed in writing. Smoking is prohibited in all the properties, unless otherwise expressly agreed in writing. Transgressors will be charged fines of between €50-€150.

^ top ^

» 9. Cancellation by Property Solutions or the Property Owner

In the unlikely event that it is necessary for us to cancel your booking of the apartment specified in the Booking Form, we will inform you as soon as possible, and if requested, we will make our best efforts to arrange an alternative apartment of a similar type and standard and in a similar location as that originally requested. Should such a substitute apartment not be available or acceptable to you, we will refund in full all monies paid and we shall be under no other liability.

^ top ^

» 10. Liability of Property Solutions & the Property Owner

Neither Property Solutions (acting as agent for the Property Owner) nor the Property Owner shall be responsible for personal injury of any person residing in or visiting the apartment, unless this results from the proven negligence of ourselves or our employees.

Neither we nor the property owner can be held responsible for breakdown of mechanical equipment such as pumps or boilers etc, nor for failure of public utilities such as water or electricity. In the unlikely event of breakdown of mechanical equipment such as pumps or boilers etc., you are required to contact us to ensure that necessary arrangements are made as soon as possible.

Neither Property Solutions nor the Property Owner is responsible for noise, nuisance or disturbance caused by third parties and/or originating beyond the boundaries of the relevant apartment. Compensation for a third party activity will be at the discretion of the Property Owner and Property Solutions will be under no obligation.

Neither Property Solutions nor the Property Owner will take responsibility for events and occurrences beyond their control such as adverse weather conditions such as high tide, fires, airport strikes etc., which are unavoidable even with due care.

Property Solutions will not be liable for any theft occurring in the rented property.

^ top ^

» 11. Important Information for all Holiday-makers

The properties offered by Truly Venice are privately owned residential properties and not official tourist accommodation such as hotels, bed & breakfasts, pensions or hostels. As such, they cannot be rated or categorised according to conventional international standards. Indeed, the individual architecture and furnishings of each property reflects the local culture and traditions as well as the Property Owner's personal taste. It is precisely this type of accommodation that Truly Venice specialises in offering, so that you can enjoy an authentic experience of living like a local and appreciating the unique Venetian way of life in comfort.

We take great care in selecting properties that offer a range of quality and convenience and with which we are confident our clients or an ordinary European citizen will be satisfied. However, we cannot exclude the possibility that differences arising from the special nature of the city of Venice, its architecture, culture and traditions may result in minor inconveniences. Such inconveniences cannot be accepted as reasonable complaints.

^ top ^

» 12. Law & Jurisdiction

This Agreement is governed by Swiss Law, and the parties submit to the jurisdiction of the courts of Switzerland.

^ top ^

  Printable Version